Shipping policy

Last Updated: 16 Aug 2026

Thank you for shopping with Grocify. This Shipping Policy explains how we process, ship, and deliver orders placed through our Shopify store.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are typically processed within 2–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be longer during sales, holidays, or periods of unusually high order volume.
You will receive an order confirmation after placing your order and, where available, shipping information once your order has been dispatched.

2. Shipping Areas

Grocify currently ships to:

Lahore by Rider.

All Over Pakistan (COD by Courier Company).

If your location is not available at checkout, we may not currently offer delivery to that area.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, order size, shipping method, and other applicable factors.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Optional: We may offer free shipping on qualifying orders or during promotional periods. Any applicable free-shipping offer will be clearly stated on our website.

4. Estimated Delivery Times

Estimated delivery times depend on your location and selected shipping method.

Local/National Delivery: 3-5 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances outside our control.

5. Tracking

If tracking is available for your order, we will provide tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after dispatch.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us at:

Email: GrocifyLhr@gmail.com

We will help you investigate the shipment with the relevant delivery carrier.

Once an order has been handed over to the shipping carrier, delivery times may be outside Grocify's direct control.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged package
Photos of the damaged product
Any other information requested by our support team

We will review the issue and determine the appropriate solution in accordance with our Refund and Return Policy.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Grocify is not responsible for delays caused by customs clearance.

10. Delivery Attempts

If the carrier is unable to deliver your order because no one is available, the address is incorrect, or the customer fails to respond to delivery attempts, the package may be returned to us.

Any additional shipping costs for reshipping may be the customer's responsibility.