Refund policy

Last Updated: 16 Aug 2026

Thank you for shopping with Grocify. We want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may request a return, exchange, or refund for products purchased through our Shopify store.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories where applicable.
The product has not been damaged, altered, or used improperly.
You provide your order number or other proof of purchase.

Certain products may not be eligible for return, as described below.

2. Non-Returnable Products

For health, hygiene, safety, or other applicable reasons, certain products may be non-returnable.

Unless otherwise required by applicable law, these may include:

Perishable products
Personalized or customized products
Products that have been opened or used where hygiene or safety restrictions apply
Gift cards
Clearance or final-sale items, where clearly identified as such

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs or videos showing the product and packaging, where applicable

After reviewing your claim, we may offer a replacement, exchange, refund, or another appropriate solution in accordance with applicable law.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us promptly.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

5. How to Request a Return

To request a return, contact us at:

Email: GrocifyLhr@gmail.com

Please include:

Your full name
Order number
Product you wish to return
Reason for the return
Photos, if relevant

Do not send products back before receiving return instructions from Grocify.

6. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer-protection law, the customer may be responsible for return shipping costs.

If Grocify is responsible for the issue, we may provide appropriate return instructions or reimburse reasonable return shipping costs, where applicable.

7. Refunds

Once we receive and inspect an eligible returned product, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Shipping charges may be non-refundable unless required by applicable law or the return is due to an error on our part.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided, such as when:

A returned product shows signs of use or damage not caused by us.
The product is missing parts or accessories.
The product has been returned in an incomplete condition.

Any deduction will be assessed reasonably and in accordance with applicable law.

9. Exchanges

If you would like to exchange an eligible product, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Late or Missing Refunds

If you have been approved for a refund but have not received it:

Check your bank or payment account.
Contact your payment provider or bank.
Contact Grocify if the refund still has not appeared after the applicable processing period.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible at GrocifyLhr@gmail.com

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the normal return process may apply.

12. Promotional and Sale Items

Products purchased during promotional or sale periods may be subject to specific return conditions stated at the time of purchase.

Unless clearly stated otherwise, sale items remain subject to applicable consumer rights and this Return & Refund Policy.

13. Consumer Rights

This policy does not limit or exclude any rights, guarantees, warranties, refunds, or remedies that you may have under applicable consumer-protection laws.

Where local law provides greater rights than those described in this policy, the applicable law will prevail.